All About the Customer

Hi all,
As you can see, I have surpassed my 1 year of employment, (actually going on 1 ½ years) with DeTray’s Custom Housing and I must say this job has been most rewarding.  I’ve had the opportunity to tour the factories of the homes that we represent and it has given me additional insight and understanding. To be sure, this industry is very complicated in terms of all the moving parts that need to come together for overall success. Over the past year, I have been able to zero in not only on the needs of our customers, but also provide solutions for their housing needs.  We are all about the customer, helping them become aware of the options they might not have thought about. We are passionate and take great pride in sharing valuable information that our customers need to know to make quality decisions.

The results are customers that are excited about their new home, because it was designed for them!  I invite you to stop by and visit us and discover for yourself why we are the #1 dealer in Washington. I look forward to meeting you! See you then!

Michelle Dux, Housing Consultant

New Job Perspective – Zac Phillips

Where do I start? Let me tell you a little about myself. I am new to this sales position. I have never attempted any type of sales in my time, so it’s been quite a change for me.

There is quite a bit to learn in this field of work. Even though I’ve never been in sales, I have been around the manufactured home scene for quite some time. My mother has been involved in the business for close to 30 years. Growing up, I would visit the dealership she worked for, sometimes cleaning the lot models. Also, we would go and clean pre-owned manufactured homes which were listing through the dealership. I was about 10 or 11 years old at the time. I eventually worked with the set-up crew when I was 16. Back then, the homes were so different from today’s manufactured home.

The construction of today’s manufactured home is quite impressive in comparison to when I was a boy. We have a great variety of model homes on the DeTrays’s Custom Housing lot that showcase the evolution of the manufactured home industry. You should stop by and take a tour!

1227 exteriorWhen I started here at DeTray’s, I was blown away with the quality and materials used in today’s manufactured homes…products such as  Cemplank, Smart Panel, Cascade Windows, Formica and WilsonArt counter tops. Cambria quartz, granite and solid surface materials are now available. Laminate wood flooring and much more.  It truly is NOT your “grandparents” mobile home.

The “options” today are like HGTV and allow custom built homes for you! The affordability factor is still there with a manufactured home, why wouldn’t you choose a manufactured home? Especially with the rising cost of homes, we provide custom, quality-built homes with the same materials as a site-built home. Built in a controlled environment is a big plus, especially with the weather conditions in our Northwest area.

Growing up with my mother in the business and working for some of the dealerships back then has helped me with the sales end of it. She also raised me and my sister in family communities.

My sales advice is to do some research on your own, visit other related businesses (dealerships) and go back to the person (company) that you felt was the best in their presentation, product knowledge and overall experience in what they do.

I’m looking forward to this change and this new career path. I have known Dana and Diane DeTray since I was a young boy. They have both been great to work for and have a wealth of experience and knowledge. I have been trying to soak in as much information as possible and am looking forward to further learning the business and helping people reach their goal of home ownership.

Zac Phillips, Housing Consultant
253-840-6773Zac@DeTrays.net

 

Vacation Explained

Please join us @ the Seattle RV Show Feb 7-10th and the Seattle Home Show Feb 16-24th…You may just find your new “stay-cation” home- Hurry come see us soon!

 

 

Webster’s New World Dictionary defines Vacation as “a period of rest from work or study”. My wife and I just returned from a sunny climate for a week. It is amazing how good it feels leaving routine behind, and at the same time excited to return to the comfortable surroundings we call home. Although we were gone only a short time, I missed the same old routine. Don’t get me wrong the beautiful weather, sightseeing, laying around the pool, going out to dinner, and experiencing a totally different environment is always fun, but getting “home” is great too. So if that is the better of two worlds I’m in favor of combining these two into one perfectly beautiful place.

Let’s call it a “Stay-cation”. It would be like paradise at your fingertips. A place to go to anytime of the year. A gathering place with family and friends, a place to heal or find solitude and surrender, or possibly enrich relationships with those closest to you. I like this place, I love the concept, and how can I get one? Well it isn’t all that difficult. Here at DeTrays Custom Housing we understand the relationship of working hard to enjoy life’s vacations. One simply needs to commit to the fact vacations are really important, and you want to have that get-away sooner rather than later. Here is how.

We place our vacation homes anywhere in the great Northwest. We arrange the pre- planning of the custom design of the home, arrange to obtain all necessary feasibility issues to place your vacation home on your lot, and build the home package to your specifications including options, colors, and furnishings. A “Stay-cation” experience is completely unbelievable as it is your home away from home. DeTrays Custom Housing has three builders, Skyline Homes, Kit Homebuilders, and Karsten Homes. Can you imagine leaving home to go on a vacation, leaving that routine behind, going to warm comfortable surroundings where you can meet family and friends in the comfort of your vacation home? Perfectly beautiful!

We are showing one of our hand crafted Custom Vacation Homes soon at The Seattle RV Show, February 7-10th. I want to extend an invitation to please come out to see how inexpensive and remarkably easy it is to obtain this affordable lifestyle. We hope you can relax and enjoy our little piece of paradise, it can be yours, and we are here to help make it happen. For more information on these homes and all of our other 270+ designs, please go to our web site www.detrayscustomhousing.com I hope to see you soon, check out TheSeattleRV Show.com for ticketing options and all other related show information. Thank you for your consideration.

Respectfully Submitted,

Dana DeTray, GM

50 Year Anniversary Comes to a Golden End

2012 marked our Golden Anniversary for our family business. It is true; we started selling “trailers” in 1962. In the 1970’s the term “mobile homes” was popular, and in the 1980’s “manufactured homes” was our industries new label. Today “modular homes”, “pre-fab” homes, or “custom manufactured homes” are used to describe the homes that we provide to our customers. Whatever is comfortable for our clients, we feel we have the highest value in housing in the Northwest, and a lot of people must feel the same way. They prefer our homes over our competition, and that is proven by our steady growth of our business during the most challenging economy since the depression era. I set a modest goal to be the highest volume dealer and at the same time exceed our previous Customer Satisfaction Index levels, which were accomplished in 2012. In order to accomplish that goal, we absolutely needed the help of our “business partners”. From the builders of our homes, Skyline Homes, Kit Homebuilders, and Karsten Homes, the transportation company Westspan Haulers, the set up construction company Horsley Mobile Home Service, our site General Contractors, Paramount Builders and Sound Exteriors, the interior detail contractor Puget Sound Home Services, the flooring contractor Hannah’s Floor Covering, and of course our own sales representatives and office staff. It truly “takes a village” to pull off this endeavor, all with the best of intentions, a customer first philosophy, and great synergy by our “team”.

 

This time of year is for families to come together, and we hope the homes we have provided to all those folks over the years serve this purpose tenfold.  It is with great pride that I can take the time to give the gratitude to all our customers, and team mates, wishing you all the Happiest of Holidays, and a Merry Christmas. We hope to see you soon, please visit our display center or web site at DeTraysCustomHousing.com

 

Respectfully submitted;

Dana DeTray GM

 

Aude Lang Syne; times long past and our 50th Anniversary

As the Holiday Season shifts into high gear, DeTrays Custom Housing is pushing forward to finish the year strong. We had our “Holiday Open House” last weekend, and I want to extend a hearty “thank you” to all of you that came in and also contributed to the DeTrays Food Drive. We have filled two large boxes of goods that will help needy families in our area. Our Open House was December 1st and 2nd, and if you did not know those very same days were also National Pie Day and National Fritters Day. December 3rd was National “Roof over your Head Day”. I would have preferred to have our Open House on that day, but I can’t control the calendar.

 

Now that we have completed our Open House, we can start our next project, updating our web site. When we last completed the main structure overhaul last January, we have added new content as necessary in 2012. The biggest challenge has been keeping it relevant and interesting. Our customers advocate that we expand our offering, which necessitates constant editing, adding pictures, dialog, and revisions. Our entire inventory is now totally decorated with new pictures, plants and furniture. Our customers will have all new interiors to look forward to viewing at their leisure. In addition to that, we are adding a furniture catalog so if you see furniture or décor that you wish to purchase that is shown; we can price it for you immediately. This will hopefully allow all our customers to envision how their new custom home can look, just request a quote, we are happy to help you.

 

Finally, the staff at DeTrays Custom Housing is looking toward 2013 with great optimism. We will be attending our annual Shows in the Spring and Fall, but this year we are adding a show in February. We want to take our “product to the people”, so to speak. I really enjoy going to the shows, as we get to speak to folks we otherwise may not get to see. It is always fun and interesting to hear comments about our homes like “wow, I had no idea these homes were this beautiful”; or “what is this? A manufactured home? I think my grandma had one once”; right, these homes aren’t your grandmas mobile home anymore. We build the most energy efficient, cost effective, innovative custom homes in the North West. Please check us out at detrayscustomhousing.com and I look forward to seeing you soon. For more information on the shows, check us out at MHRVshows.com until then, Happy Holidays, Merry Christmas, Happy Hanukah, Happy Kwanza, Happy Boxer Day, and if I forgot someone, Happy Day to you too.

 

Respectfully submitted; Dana DeTray GM

A Season for Giving

When one reflects over the last year, it is easy to find many reasons to be Thankful. My priorities are like most, I value good health, family, and striving for balance each and every day, juggling both mental and physical activities, to stay in tune with my ever-changing world. What a world in 2012 we have evolved to! Many of my fellow citizen’s marvel at all the changes in global economics, technology, climate changes, scientific and medical advancements, social changes, and all brought immediately to us almost instantaneously by way of social interaction devices. What would our grandparents have thought? One can be left behind very quickly and feel quite dumb if you don’t possess a “smart” device. Personally, I’m slow to react to all this, and have taken a wait-see attitude, but like most have eventually been persuaded to concede to the inevitable.  Through these means, I’ve also been convinced to utilize these mediums to communicate to all of you via my Blog. Bear with me, as this is all new but fairly entertaining. I’ve been getting plenty of encouragement and tips as well.

 

Here at DeTrays Custom Housing, we discussed how can we reach out and participate to help our community. We contacted our local food bank, and have set up a food drive to help feed the hungry in our community. We are encouraging our customers to bring in canned goods from November 15th through December 15th at which time we will donate all our collected items. We are also having an “open house” to feature our newest model home, here at our sales display located at 10209 149th St. E. Puyallup, Washington where you can drop off your donations as well. It is with great joy and determination that our staff is involved with this endeavor to help our community, so please come by and help out. We look forward to seeing you. As a company, we also wanted to share with you that DeTrays Custom Housing donated funds to a charitable organization to benefit victims of the Super Storm Sandy. We feel it’s important to do what you can, even if it is a little bit, as doing something is better than doing nothing. Should the situation be reversed, one wants to feel it would come back, if we pass it forward, right? I personally had that right in my face during the East Coast tragedy. Most of here in the West Coast watched Sandy obliterate the North East, but on Oct. 28th we came close to an equally devastating disaster when we had a 7.7 earthquake just north of us in the Queen Charlottes. I received word from my daughter in Hawaii that NOAA immediately issued a tsunami warning, shut down major utilities, and set up disaster relief centers in the event of a crisis which was looming. This did not happen, in fact virtually no one even heard about this, but until you feel the panic and helplessness one feels about not being able to help your loved ones, it isn’t all that important.

Please don’t forget to give, it brings good Karma.